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Cancellation & Refund Policy

Clear, fair terms so you know exactly where you stand if your plans need to change.

I completely understand that sometimes plans change. However, when you book a Chloe Keeps Travelling trip, I make bookings and payments with hotels, local guides, restaurants, boat companies and other suppliers in advance. As your departure gets closer, these costs can become non-refundable.

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For this reason, the following cancellation policy applies to all Chloe Keeps Travelling trips unless different terms are specifically stated on the booking page for your trip.

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Cancellation Timeline

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More than 90 days before departure

You will receive a refund of payments made, excluding your deposit, the £100 cancellation fee, the Stripe payment-processing fee, and any other non-refundable costs or fees already incurred.

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60–90 days before departure

You will receive a 50% refund of the trip price, excluding your deposit, the £100 cancellation fee, the Stripe payment-processing fee, and any other non-refundable costs or fees already incurred.

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Less than 60 days before departure

Cancellations made less than 60 days before departure are non-refundable. By this point, the majority of the costs associated with your trip will already have been committed to our suppliers and may not be recoverable.

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Cancellation Fee & Payment Processing Fees

  • All cancellations incur a £100 cancellation fee, regardless of when the cancellation is made.

  • The Stripe payment-processing fee is also non-refundable. Where a refund is due, the original Stripe transaction fee will be deducted from the amount refunded.

  • Your deposit is also non-refundable.

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How to Cancel

All cancellation requests must be made in writing to Chloe Keeps Travelling.

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The date your written cancellation request is received will be used to determine which cancellation period applies.

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No Transfer of Bookings

Bookings are personal to the person who made the booking and cannot be transferred to another guest.

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If you are unable to travel, please contact Chloe Keeps Travelling as soon as possible.

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If Chloe Keeps Travelling Cancels Your Trip

If Chloe Keeps Travelling has to cancel a trip, you will be offered the options and refunds you are legally entitled to under applicable consumer and package travel legislation.

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Where you are legally entitled to a refund, this will be provided in accordance with the applicable regulations.

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Changes to the Itinerary

Travel involves working with local businesses, weather conditions and circumstances that can sometimes be outside our control.

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Occasionally, it may be necessary to make changes to the itinerary, accommodation, activities or other arrangements. Where this happens, we will always do our best to provide a suitable alternative of a similar standard and value.

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If a significant change is required, you will be informed of your options in accordance with applicable law.

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Unavoidable and Extraordinary Circumstances

If unavoidable and extraordinary circumstances at the destination significantly affect the performance of your trip or your ability to travel there, you may have legal rights to cancel your booking without paying a cancellation fee and receive a refund, depending on the circumstances and applicable legislation.

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Travel Insurance

Travel insurance is strongly recommended and should be arranged at the time of booking.

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Your policy should provide appropriate cancellation and curtailment cover, including cover for illness, injury, family emergencies and other circumstances that may prevent you from travelling.

Chloe Keeps Travelling cannot accept responsibility for costs that are reasonably recoverable through your travel insurance.

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Refunds

Where a refund is due, it will be calculated according to the cancellation terms above and will take into account:

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  • The applicable cancellation period

  • Your non-refundable deposit

  • The £100 cancellation fee

  • The Stripe payment-processing fee

  • Any other non-refundable costs or fees already incurred by Chloe Keeps Travelling

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Nothing in this policy affects your statutory rights under applicable consumer protection or package travel legislation.

By making a booking with Chloe Keeps Travelling, you confirm that you have read and accepted the cancellation and refund terms applicable to your trip.

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